How do I change the name and address that appears on my billing statement?
You can do this three ways. (1) You can note the changes on the back of your remittance slip when you send us your payment. (2)You can send us an email with the changes to csr@cinergycom.com. (3) You can call us at 800.599.1000 and speak with a customer service representative.
Why does the amount of my first Internet and/or local telephone service bill seem so large?
Cinergy Communications bills for both of these services on a "going-forward basis." However, by the time you receive your first billing statement, you have already used a portion of one month of service. Therefore, your first monthly billing statement includes the prorated portion of your first month of service, billed in arrears and the charges for your second month of service, billed on a going-forward basis.
This is a very standard way for telecommunications companies to bill their clients. When you cancel your current local telephone service provider, you will receive a check from them for the prorated portion of the month when they no longer provided you service.
Regulatory Information
